Refund policy
The Bucket List Studios Inc and The Bucket List Family LLC are not responsible for item(s) damaged in transition, for the condition of item(s) after they've been delivered, or for item(s) that may have been lost or stolen. If you have an issue with your order, please contact us and we will do our best to address the issue. We offer Navidium Shipping Protection to protect your order from damage, loss, and theft. All the info about Navidium can be found here. We thank you for your understanding.
For all orders, please find our Return and Exchange Policies below:
RETURNS
Returns may be considered by The Bucket List Studios on a case-by-case basis and granted in sole discretion of The Bucket List Studios. We accept returns of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.
The customer will be responsible for return shipping that will be taken out of the refund total. To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package. Customers will be provided with a shipping label after their return request is approved.
Once the return has been received and inspected for wear or use, The Bucket List studios will either issue a refund to the customer's original form of payment. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.
EXCHANGES
Exchanges may be considered by The Bucket List Studios on a case-by-case basis and granted in sole discretion of The Bucket List Studios. We accept exchanges of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.
The customer will be responsible for shipping costs associated with the exchange. To ensure exchanges are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package. Customers will be provided with a shipping label after their return or exchange request is approved.
Once the return has been received and inspected for wear or use, The Bucket List studios will send an exchange order to the customer based on the customer's request.
QUALITY GUARANTEE
We do our best to only give our customers the best quality merchandise. However, we do understand that there may be occasional cases where products may have manufacturing defects. Merchandise with manufacturing defects are eligible for free return or exchange. Please email support@bucketlist.team a picture of the merchandise and our customer support team will assist you directly with your return or exchange.
PURCHASE CONDITION
Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued. The Bucket List Studios is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the merchandise. We recommend reviewing the product care instructions for all items.
INTERNATIONAL ORDERS
The customer is responsible for all custom taxes, duties, and fees based on the import laws of their country of residence. Failure to pay import fees will result in a forfeiture of the order and no return will be issued.
Please note: For both international and domestic customers, the Limited Edition Investor Necklaces are FINAL SALE and cannot be returned, exchanged or refunded.
