Navidium Shipping Protection
Filing a claim with postal carriers is often unhelpful and time consuming. For just 2% of your order value you can protect your package and we will send you a refund or replacement if your package is lost, stolen, or damaged.
When is a package considered lost?
- It has been over a week for orders in the USA (two weeks for orders outside of the USA) since your package’s tracking information was updated. When our customer service team is aware of delays due to weather or carrier logistics problems, we reserve the right to classify these packages as ‘delayed’ rather than lost.
- Your package’s tracking information states it has been ‘delivered’ but you have not received it. We have noticed there is often a delay between when couriers mark packages as delivered and when the package is actually delivered. We ask that customers wait two days after a package is marked as ‘delivered’ before reaching out to our customer service team.
When is a package considered stolen?
- You, or someone you know, saw a person take your package after the package was delivered. In addition to reaching out to our customer service team, we encourage reporting all thefts to your local authorities.
When is a package considered damaged?
- The products in your package were damaged in transit.
- Products are missing from your package because the package was opened during transit
What is not covered by Navidium shipping protection?
- Packages delayed in transit
- Missing packages due to the incorrect address information provided at checkout when the order was placed.
- Packages returned to us because the customs fees were not paid for. Customs fees are charged by your country of residence and are the responsibility of the customer. Any return to sender fees will be deducted from your refund.
- Packages that have already been replaced or refunded under Navidium Shipping Protection. If a package is replaced and there are further shipping issues, please contact the shipping carrier directly.
How do I receive a refund or replacement package?
- Description of the issue
- Photo of damaged products/package if applicable
- Contact information: Name, shipping address, phone number
Returns
Return Policy
Returns may be considered by The Bucket List Studios on a case-by-case basis and granted at the sole discretion of The Bucket List Studios. We accept returns of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.
The customer will be responsible for return shipping, which will be taken out of the refund total.To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package.
Customers within the United States will be provided with a shipping label after their return request is approved. For international returns, customers will be responsible for shipping the return using their chosen shipping method. Once the return has been received and inspected for wear or use, The Bucket List studios will either issue a refund to the customer's original form of payment. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.
Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued. The Bucket List Studios is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the merchandise. We recommend reviewing the product care instructions for all items.
Products with manufacturing defects are eligible for free return or exchange.
*The following products are ineligible for return or exchange.
- Limited Edition Investor Necklaces
- The Bucket List Family Travel book purchased through our website.
- Navidium Shipping Protection
How do I begin my return?
To begin your exchange, login to your customer account here and follow the steps below.
- Click the order you would like to exchange.
- If your order has more than one item, then select the items that you want to exchange.
- Select a return reason and add what you would like to exchange in the notes section. Please include the product name, size, and color you are requesting.
- Click Request return.
If your exchange request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive an invoice for the cost of shipping the new product. Once the invoice is paid, the exchange product will be shipped to you.
Exchanges
Exchange Policy
Exchanges may be considered by The Bucket List Studios on a case-by-case basis and granted at the sole discretion of The Bucket List Studios. We accept exchanges of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.
The customer will be responsible for shipping costs associated with the exchange. To ensure exchanges are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package. Customers within the United States will be provided with a shipping label after their return or exchange request is approved. International customers may send their return package to us using their shipping carrier of choice.
Once the return has been received and inspected for wear or use, The Bucket List studios will send an exchange order to the customer based on the customer's request.
Item(s) showing signs of wear or damage will be returned to the customer and no exchange will be processed. The Bucket List Studios is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the merchandise. We recommend reviewing the product care instructions for all items.
Products with manufacturing defects are eligible for free return or exchange.
*The following products are ineligible for return or exchange.
- Limited Edition Investor Necklaces
- The Bucket List Family Travel book purchased through our website.
How do I begin my exchange?
To begin your exchange, login to your customer account here and follow the steps below.
- Click the order you would like to exchange.
- If your order has more than one item, then select the items that you want to exchange.
- Select a return reason and add what you would like to exchange in the notes section. Please include the product name, size, and color you are requesting.
- Click Request return.
If your exchange request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive an invoice for the cost of shipping the new product. Once the invoice is paid, the exchange product will be shipped to you.
FAQs
Is my order eligible for free return or exchange?
We do our best to only give our customers the best quality merchandise. However, we do understand there may be occasional cases where products may have manufacturing defects. Merchandise with manufacturing defects are eligible for free return or exchange. Please email support@bucketlist.team with a picture of the merchandise and our customer support team will assist you directly with your return or exchange.
How long is the warranty on my Bucket List Backpack?
All Bucket List Backpacks include a year warranty from the date of delivery. If your backpack falls under our warranty coverage, you will be eligible for either a refund or exchange based on the availability of replacement backpacks.
Our backpack warranty covers any damage to the product that inhibits the customer's ability to use the product properly. This could include broken straps, buckles, pockets, or faulty zippers. Wear and tear consistent with use over time, such as stains, are not covered under the warranty.
If you believe your backpack falls under this warranty and would like to request a refund or replacement, please email support@bucketlist.team and include the information below:
- Order #
- Picture of backpack
- Description of damage
- Your preference of either a refund or replacement
Do I need to cover customs charges on my exchanges or returns?
The customer is responsible for all custom taxes, duties, and fees based on the import laws of their country of residence. Failure to pay import fees will result in a forfeiture of the order and no return will be issued
What products are ineligible for return or exchange?
The following products are ineligible for return or exchange.
- Limited Edition Investor Necklaces
- The Bucket List Family Travel book purchased through our website.
- Navidium Shipping Protection