Returns & Exchanges

The Bucket List Studios Inc and The Bucket List Family LLC are not responsible for item(s) damaged in transition, for the condition of item(s) after they've been delivered, or for item(s) that may have been lost or stolen. If you have an issue with your order, please contact us and we will do our best to address the issue. We offer Navidium Shipping Protection to protect your order from damage, loss, and theft. All the info about Navidium can be found here. We thank you for your understanding.

For all orders, please find our Return and Exchange Policies below: 

Returns

Return Policy

Returns may be considered by The Bucket List Studios on a case-by-case basis and granted at the sole discretion of The Bucket List Studios. We accept returns of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.

The customer will be responsible for return shipping, which will be taken out of the refund total.To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package. 

Customers within the United States will be provided with a shipping label after their return request is approved. For international returns, customers will be responsible for shipping the return using their chosen shipping method. Once the return has been received and inspected for wear or use, The Bucket List studios will either issue a refund to the customer's original form of payment. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued. The Bucket List Studios is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the merchandise. We recommend reviewing the product care instructions for all items.

Products with manufacturing defects are eligible for free return or exchange.

*The following products are ineligible for return or exchange.

  • Limited Edition Investor Necklaces
  • The Bucket List Family Travel book purchased through our website.
  • Navidium Shipping Protection
How do I begin my return?

To begin your exchange, login to your customer account here and follow the steps below. 

  1. Click the order you would like to exchange.
  2. If your order has more than one item, then select the items that you want to exchange.
  3. Select a return reason and add what you would like to exchange in the notes section. Please include the product name, size, and color you are requesting.
  4. Click Request return.

If your exchange request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive an invoice for the cost of shipping the new product. Once the invoice is paid, the exchange product will be shipped to you.

Exchanges

Exchange Policy

Exchanges may be considered by The Bucket List Studios on a case-by-case basis and granted at the sole discretion of The Bucket List Studios. We accept exchanges of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached.

The customer will be responsible for shipping costs associated with the exchange. To ensure exchanges are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package. Customers within the United States will be provided with a shipping label after their return or exchange request is approved. International customers may send their return package to us using their shipping carrier of choice.

Once the return has been received and inspected for wear or use, The Bucket List studios will send an exchange order to the customer based on the customer's request.

Item(s) showing signs of wear or damage will be returned to the customer and no exchange will be processed. The Bucket List Studios is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the merchandise. We recommend reviewing the product care instructions for all items.

Products with manufacturing defects are eligible for free return or exchange.

*The following products are ineligible for return or exchange.

  • Limited Edition Investor Necklaces
  • The Bucket List Family Travel book purchased through our website.
How do I begin my exchange?

To begin your exchange, login to your customer account here and follow the steps below. 

  1. Click the order you would like to exchange.
  2. If your order has more than one item, then select the items that you want to exchange.
  3. Select a return reason and add what you would like to exchange in the notes section. Please include the product name, size, and color you are requesting.
  4. Click Request return.

If your exchange request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive an invoice for the cost of shipping the new product. Once the invoice is paid, the exchange product will be shipped to you.

FAQs

Is my order eligible for free return or exchange?

We do our best to only give our customers the best quality merchandise. However, we do understand there may be occasional cases where products may have manufacturing defects. Merchandise with manufacturing defects are eligible for free return or exchange. Please email support@bucketlist.team with a picture of the merchandise and our customer support team will assist you directly with your return or exchange. 
How long is the warranty on my bag or backpack?

All Bucket List bags include a year warranty from the date of delivery. If your backpack falls under our warranty coverage, you will be eligible for either a refund or exchange based on the availability of replacement bags.

Our bag warranty covers any damage to the product that inhibits the customer's ability to use the product properly. This could include broken straps, buckles, pockets, or faulty zippers. Wear and tear consistent with use over time, such as stains, are not covered under the warranty.

If you believe your bag falls under this warranty and would like to request a refund or replacement, please email support@bucketlist.team and include the information below:

  • Order #
  • Picture of bag
  • Description of damage
  • Your preference of either a refund or replacement
Do I need to cover customs charges on my exchanges or returns?

The customer is responsible for all custom taxes, duties, and fees based on the import laws of their country of residence. Failure to pay import fees will result in a forfeiture of the order and no return will be issued.
What products are ineligible for return or exchange?

The following products are ineligible for return or exchange.

  • Limited Edition Investor Necklaces
  • The Bucket List Family Travel book purchased through our website.
  • Navidium Shipping Protection